eclbet Privacy Policy

1. Introduction

1.1eclbet is committed to protecting the privacy and security of its players' personal information. This Policy sets out in clear terms what data we collect, why we collect it, how long we retain it, and the rights you hold in relation to that data.

1.2By registering an eclbet account, using the eclbet Login page, or continuing to use the platform, you acknowledge that you have read and understood this Policy. If you do not agree with the way eclbet handles your personal data as described here, you should not use the platform.

2. Data Controller

2.1eclbet, operating as an internationally licensed online gaming operator, is the data controller responsible for personal data collected through the eclbet platform.

2.2For all data-related enquiries, players may contact the eclbet Data Protection team via the in-platform live chat or by email at: [email protected] (plain text — not a clickable link).

3. Information We Collect

eclbet collects the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and a copy of government-issued identification (Malaysian MyKad or passport) collected during KYC verification.
• Contact data: Email address and Malaysian mobile phone number provided at registration.
• Financial data: Bank account details or e-wallet identifiers used for deposits and withdrawals (Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank). Full card or account numbers are never stored on eclbet's servers — they are processed by PCI-compliant payment processors.
• Account & transaction data: Betting history, deposit and withdrawal records, bonus activity, account preferences, and session logs.
• Technical data: IP address, browser type and version, device type and operating system, referring URL, and session timestamps collected automatically when you access the platform.
• Communication data: Records of your communications with eclbet support via live chat or email, for quality assurance and dispute resolution purposes.
• Marketing preferences: Your consent status for promotional communications via email or SMS.

4. How We Collect Data

4.1Directly from you — when you register an Account on eclbet, use the eclbet Login page, complete KYC, make a deposit or withdrawal, contact support, or update your account settings.

4.2Automatically — through cookies, server logs, and session tracking technology when you visit any page of the eclbet platform.

4.3From third parties — identity verification providers used for KYC processing, payment processors facilitating deposits and withdrawals, and fraud prevention services. eclbet only works with reputable, contractually bound third parties for these purposes.

5. How We Use Your Data

eclbet uses your personal data for the following purposes:

• To create and manage your eclbet Account;
• To process deposits, withdrawals, and wager settlements in MYR;
• To verify your identity and age (21+) as required under KYC obligations;
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities;
• To administer responsible gaming tools including deposit limits, loss limits, and self-exclusion requests;
• To provide customer support and resolve disputes;
• To send transactional notifications relating to your Account activity;
• To send promotional communications where you have provided explicit consent;
• To comply with applicable legal, regulatory, and licensing obligations;
• To improve platform performance, analyse usage patterns, and develop new features.

6. Legal Bases for Processing

eclbet processes your personal data on the following legal bases:

• Contractual necessity — processing required to provide you with the eclbet service under the Terms & Conditions, including account operation, payment processing, and bet settlement;
• Legal obligation — processing required to comply with KYC, anti-money laundering (AML), and responsible gaming regulatory requirements;
• Legitimate interests — fraud detection, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent — for marketing communications via email or SMS, where you have provided clear opt-in consent.

7. Sharing Your Data

7.1eclbet does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB, and Public Bank;
• KYC and identity verification providers — to verify the information provided during Account registration and KYC submission;
• Fraud and AML screening providers — to identify and prevent financial crime;
• Regulatory and law enforcement authorities — where disclosure is required under applicable law, court order, or regulatory direction;
• Platform technology providers — hosting, database, and infrastructure providers who process data on eclbet's behalf under strict data processing agreements.

7.2All third parties who receive or process personal data on behalf of eclbet are bound by contractual data protection obligations consistent with this Policy.

8. International Data Transfers

8.1Some of eclbet's service providers may be located outside Malaysia. Where personal data is transferred internationally, eclbet ensures that appropriate safeguards are in place, including contractual clauses equivalent to standard data protection requirements.

8.2eclbet does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

9. Data Retention

9.1eclbet retains personal data for as long as your Account is active, and for a period thereafter as required to comply with legal, regulatory, and audit obligations. In most cases, this means data is retained for a minimum of five (5) years following Account closure.

9.2Financial transaction records, KYC documentation, and betting history are retained for the minimum periods prescribed by applicable gaming and AML regulations.

9.3Where data is no longer required and there is no legal basis for continued retention, eclbet will securely delete or anonymise it.

10. Cookies & Tracking Technologies

10.1eclbet uses cookies and similar tracking technologies to enable platform functionality, maintain login sessions, enhance security, and collect analytics data. The following cookie categories are used:

• Essential cookies — required for core platform functions including session authentication via the eclbet Login system, security tokens, and load balancing. These cannot be disabled.
• Analytics cookies — used to understand how players navigate the platform, which features are most used, and where performance improvements can be made. These do not identify you personally.
• Preference cookies — used to remember your language, display settings, and notification preferences between sessions.

10.2You may manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will impair or prevent platform functionality.

11. Your Rights

Subject to applicable law and regulatory limitations, you hold the following rights in relation to your personal data held by eclbet:

• Right of access — to request a copy of the personal data eclbet holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data where there is no ongoing legal basis for retention;
• Right to restriction — to request that eclbet restricts processing of your data in specific circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format;
• Right to withdraw consent — to withdraw consent for marketing communications at any time through your account notification settings.

To exercise any of these rights, contact eclbet via in-platform live chat or by email at [email protected]. eclbet will respond within a reasonable timeframe consistent with applicable data protection obligations.

12. Children and Minors

12.1The eclbet platform is strictly for persons aged 21 years and above. eclbet does not knowingly collect or process personal data relating to persons under the age of 21.

12.2Where eclbet identifies or is informed that an Account has been registered by a person under 21 years of age, the Account will be immediately closed, KYC data will be retained only as required by law, and any remaining balance will be forfeited in accordance with the Terms & Conditions.

13. Security Measures

13.1eclbet implements technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption of all data in transit, encryption of sensitive data at rest, role-based access controls on internal systems, and regular security assessments.

13.2In the event of a data security incident that is likely to result in risk to your rights, eclbet will notify affected players and relevant authorities within the timeframes required by applicable law.

14. Changes to This Policy

14.1eclbet may update this Privacy Policy periodically. Where changes are material, notice will be provided via the platform. The date at the top of this Policy reflects the most recent revision.

14.2Continued use of the eclbet platform following any update to this Policy constitutes your acceptance of the revised version.

15. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the personal data eclbet holds about you, please contact us:

• Live chat: Available 24/7 from any page on the eclbet platform
• Email: [email protected] (plain text only — not a clickable link)